Community Resources

Program

Phone Number

Description

Long-term Counselling & Support Groups

613-562-2334 ext. 30

Women can call the business line during office hours
(Mon-Fri 8:30-4:30)

Crisis Counselling

613-562-2333

Women who need immediate, short-term counselling, call during office hours to book appointments

Public Education

613-562-2334 ext. 31

To request information or a guest speaker, etc.

Safe City Youth Resource

 

Youth get support and information.

 

GENERAL RESOURCES

Program

Phone Number

Description

Ottawa Distress Centre

613-238-3311

24-hour general crisis intervention line including suicide intervention, referrals, etc. English only

Tel-Aide Outaouais

613-741-6433 (Ottawa)
819-775-3223 (Gatineau)
1-800-567-9699

24-hour francophone crisis line serving all ages

Emergency Taxi

311 (can only authorize taxis after hours)

Recipients of ODSP and OW can receive free transportation to and from the hospital. During business hours they must contact their personal case worker, after hours they go through the City of Ottawa 311 number.

Community Information Centre of Ottawa

211

Information and referrals for social, health,community and governmental services in Ottawa

Women Can

Online resource

Resources, news, events across the country – all for women

Andrew Fleck Child Care Services)

613-248-3605

Information and referral for childcare options in Ottawa via phone or in-person

Ontario Works

613-560-6000 (general inquiries, and to apply)

Social assistance

 

COMMUNITY HEALTH CENTRES

(All offer integrated health and social services – including anonymous HIV testing)

Program

Phone Number

Carlington

613-722-4000

Centretown

613-233-4443

Pinecrest-Queensway

613-820-4922

Sandy Hill

613-789-1500

Somerset West

613-238-8210

South-East Ottawa

613-737-5115

 

COMMUNITY RESOURCE/SERVICE CENTRES

(Offer community and social services including counselling, information and referrals)

Program

Phone Number

Cumberland

613-830-4357

Eastern Ottawa

613-741-6025

Hunt Club Riverside

613 247-1600

Lowertown

613-789-3930

Overbrook-Forbes

613-745-0073

Nepean, Rideau, Osgood

613-596-5626

Vanier

613-744-2892

Western Ottawa (Kanata)

613-591-3686

 

HOSPITALS

Program

Phone Number

Description

Children's Hospital of Eastern Ontario (CHEO) Sexual Abuse Program

613-737-2328

24-hour services for children and youth under the age of 16, who were recently sexually assaulted: Rape Kit; legal info; crisis counselling; medical attention, etc

Civic Hospital: Sexual Assault and Partner Abuse Care Program (SAPACP)

613-761-4366

24-hour services for men and women, 16+  who were recently sexually assaulted: Rape Kit; legal info; crisis counselling; medical attention, etc. Advise caller to call before going.

 

LAW & LEGAL INFORMATION

Program

Phone Number

Description

Ottawa Police, Sexual Assault/Child Abuse Unit

613-236-1222 ext. 5944

For reporting sexual assault and child abuse

Ottawa Police, Elder Abuse Unit

613-236-1222, ext. 5650

For reporting and information on elder abuse

Ottawa Police, Victim Crisis Unit

613-236-1222 ext. 5822

Crisis counselling and referral service for victims of crime and violence

Victim/Witness Assistance Program

613-239-0451

Information and support surrounding court process.

Ottawa Victims Services

613-238-2762

Support, court accompaniment, practical assistance, referrals and advocacy.

Criminal Injuries Compensation Board

1-800-372-7463

For women who want to initiate claims formonetary compensation regarding violence that has occurred in Ontario. No criminal charges necessary. Lawyer not required.

Elizabeth Fry Society

613-237-7427

Services and support for women and youth {female) in conflict with the law or incarcerated; serves low-income women

Association of Separated and Divorced Women

613-695 –3144

Information and support groups, Educational seminars (topics such as lawyers, childcare, safety, etc.

Legal Line

 

Free online resource offering Canadian legal information

Low-Income Legal Clinics (Free services to those who qualify

U of O Community Legal Clinic

613-562-5600

Free legal information for low-income women and those who have experienced violence (and culturally specific services for Aboriginal Peoples); advice in criminal law.

Ontario Legal Aid

613-238-7931

Must submit application to determine if eligible.

Community Legal Services
(Below listings are branches)

613-241-7008

Serves residents of downtown and east Ottawa. NOT criminal law.

South Ottawa Community Legal Service of Ottawa

613-733-0140

Serves residents of Ottawa south

West End Legal Service of Ottawa

613-596-1641

Serves residents of west Ottawa.

Clinique Juridique Francophone

613-744-2892

Francophone only. Serves residents of Vanier and Orleans

 

HIV/AIDS/SEXUAL HEALTH

Program

Phone Number

Description

AIDS & Sexual Health Information Line

613-563-2437
1-800-267-7432 (Outside Ottawa)

Information on HIV/AIDS, STI testing, birth control, etc.

Sexual Health Centre

613-234-4641

Free, confidential sexual health services for teens and adults including STI testing/treatment, birth control, anonymous HIV testing, condoms, pap tests, etc. Walk-in’s and appointments available

Planned Parenthood

613-226-3234

Information and referral around sexual health issues, includes pregnancy options counselling, free condoms, etc.

Oasis (Sandy Hill Community Centre)

613-569-3488

Drop-in support and services for women struggling with addictions, mental health issues, or homelessness who have or are concerned with HIV/AIDS or Hepatitis C: Women’s Clinic Wednesdays 3-7 pm

Morgentaler Clinic

613-567-3360

Abortion services, pregnancy and pre/post abortion counselling. No permission or doctor’s referral needed. Covered by OHIP.

AIDS Committee of Ottawa

613-238-5014

Individual and group support, drop-in services, legal services for men and women with HIV/AIDS. Supports specific to African-Caribbean, Aboriginal, youth, and GLBTTQ populations.

The Source, Ste. Anne Medical Centre

613-789-1552

Bilingual support services for parents and children with HIV/AIDS (ex. family counselling, transportation, babysitting).

 

PHYSICAL & MENTAL HEALTH

Program

Phone Number

Description

Ontario Poison Centre

613-737-1100 (Ottawa)
1-800-268-9017 (within Ontario)

In the event that a woman overdoses on medication

Mental Health Services

 

eMental Health

(online resource)

Lists all available mental health resources in Ottawa, including a calendar of events and workshops

Anxiety Disorders Association of Ontario

613-729-6761

Information and referrals, support groups and drop-in classes, community presentations

Mental Health Crisis Line

613-722-6914

24-hour crisis line for people with mental health issues

Mental Health Mobile Crisis Unit, The Ottawa Hospital

613-722-6914 (must go through Mental Health Crisis \ Line to access Mobile Crisis Unit)

Direct intervention for people ages 16 and older who are experiencing a mental health crisis. Also provide support to family members.

Canadian Mental Health Association

613-737-779
613-737-9480 (TTY)

Community support services, housing outreach, community treatment order plans, public education

Royal Ottawa Mental Health Centre

613-722-6521

In/out patient services, many programs related to specific Mental Health disorders

Please also refer to the community health centres/community resource centres – most have mental health programs

Addiction Services

Drug and Alcohol Registry of Treatment (DART)

1-800-565-8603

Information and referral service. Website includes information on every drug and alcohol treatment program in Ontario

Amethyst Women’s Addiction Centre

613-563-0363

Day programs for women (gambling and substance use, sexual abuse). Includes early childhood development program for women’s children.

Empathy House

613-730-7319

Residential treatment centre for women with addictions

VESTA Recovery Program for Women

613-233-0350

Residential treatment centre for women with addictions

Maison Fraternité, Residence des Femmes

613-741-2523

Francophone residential treatment centre or women, men and youth with addictions

Rideauwood Addiction and Family Services

613-724-4881

Day program, counselling and groups for men, women and youth (gambling and substance use). Also provide support to families

Ontario Problem Gambling Helpline

1-888-230-3505

Information and referral for problem gambling services

Eating Disorders Services

Hopewell

613-241-3428

Information, support groups, workshops for people with eating disorders and their support persons

Regional Centre for the Treatment of Eating Disorders, General Hospital

613-737-8042

In/out patient services, assessments

Overeaters Anonymous

613-820-5669

Self-help support groups, follows 12-step program principles of Alcoholics Anonymous

 

DISABILITY SERVICES

Program

Phone Number

Description

APPLE – A Post-Psychiatric Leisure Experience

613-238-1209

Drop-in and social programs for peoplw with psychiatric challenges

Citizen Advocacy Ottawa

613-761-9522

Matches volunteers one-on-one with people with disabilities, provides support and advocacy

Ottawa Independent Living Resource Centre

613-236-2558

Support, peer support, information, referrals, empowerment, funding for attendants, and youth support

The In Community

613-724-5886

Support, information, referrals, equipment exchange program, supportive housing and short-term respite

 

DROP-INS & SHELTERS

Program

Phone Number

Description

Housing Help

613-563-4532

Advocacy and information regarding tenant issues, support with housing emergencies, evictions, locating housing

The Well

613-594-2843

Drop-in for women and their children, practical support and advocacy: 154 Somerset W. at Elgin

St. Joe’s Women’s Centre

613-231-6722

Drop-in for women and their children, practical support, advocacy, meals: 151 Laurier Ave. E. at Cumberland

Cornerstone Women’s Shelter

613-237-4669

Shelter and programs for homeless women ages 18 or older

Day Break Housing

613-236-8070 x221

Main purpose is to provide affordable long-term housing with minimal support for men and women aged 18-60.

 

PHYSICAL/PARTNER ABUSE SUPPORT/COUNSELLING

Program

Phone Number

Description

Support/Counselling Services

Anti-Violence Program, Family Services a la Famille Ottawa

613-725-3601
613-725-6175 (TTY)

Individual and group counselling, also have a mothers’ and children’s group as well as non-violence related counselling, groups and education

Assaulted Women’s Help Line

1-866-863-0511 (English)
1-877-336-2433 (French)

24-hour crisis line, available in 154 languages, information and referrals

Family Violence Program, Catholic Family Services Ottawa

613-233-8478

Individual, couples and group counselling for women survivors of violence or sexual abuse, services for children and youth

Immigrant Women Services Ottawa

613-729-3145

Individual and group counselling, nformation and referrals, crisis intervention for women fleeing abuse,housing and employment support, in a culturally sensitive manner

VAW Program, Pinecrest-Queensway CHC

613-820-4922

Individual and group counselling for women and children

Fem-Aide

1-877-336-2433

Support line for Francophone women across Ontario dealing with physical and sexual assault/abuse; support, referrals and crisis intervention

Also refer to the Community Health Centres and Community Resource Centres, many have violence against women programs

Emergency Shelters for Women and Children Fleeing Violence

Carling Family Shelter

613-820-9909

 

Chrysalis House

613-591-5901

 

Interval House

613-234-5181

 

La Présence Ottawa (French)

613-241-8297

 

Maison D’Amitie

613-747-0020

 

Nelson House

613-225-3129

 

Oshki Kizis Lodge

613-789-1141

For Aboriginal women and children

Harmony House

613-233-3386

Second stage housing (longer-term)

L’Autre Chez-Soi

819-685-0006

In Aylmer, Quebec

Maison-Unies-Vers-Femmes

819-568-4710

In Gatineau, Quebec

 

SEXUAL ASSAULT CENTRES/SUPPORT

Program

Phone Number

Description

Ottawa Region

Catholic Family Services Ottawa

613-233-8478

Individual and group counselling. Sliding scale fee.

Centre for Treatment of Sexual Abuse & Childhood Trauma

613-233-4929

Individual long-term and group counselling.  Fee involved.

CALACS: Centre d’aide et de lutte contre les aggressions à caractère sexuel

613-789-9117

24-hour Francophone crisis line. Individual and group counselling.

CALAS de l’Outaouais: Centre d’aide et de lutte contre les agressions sexuelles

613-771-1773

Counselling, support groups and accompaniment for Francophone women in the Hull/Gatineau region.

Fem-Aide

1-877-336-2433

Support line for Francophone women across Ontario dealing with physical and sexual assault/abuse; support, referrals and crisis intervention

Sexual Assault Support Centre (SASC)

613-234-2266

24-hour crisis line. Counselling and accompaniment, drop-in, support groups, public education.

Sexual Assault Support Program, Lanark County Interval House

613-253-8313

Counselling and accompaniment.

Ontario

 

Chatham-Kent Sexual Assault Crisis Centre

519-354-8688

 

Halton Sexual Assault/ Violence Intervention Services Georgetown/Oakville

905-875-1555

 

Women’s Resources of Simcoe County (Brant area)

705-737-2008 (English)
705-737-2788 (French)

 

Oshawa-Durham Rape Crisis Centre

905-668-9200

 

Region of Peel Sexual Assault Centre (Mississauga area)

905-273-9442

 

Renfrew County Women’s Sexual Assault Centre

1-800-663-3060

 

S.O.S Femmes (French-Toronto)

1-800-387-8603

 

Sexual Assault Centre Hamilton Area

905-525-4162

 

Sexual Assault Centre of London

519-438-2272

 

Ganohkwasra Family Assault Support Services
(First Nations communities near Ohsweken)

519-445-4324

 

Sexual Assault Crisis Centre of Windsor

519-253-9667

 

Sexual Assault Centre for Quinty (Belleville, Madoc, Picton, Trenton, Bancroft

613-967-6000

 

Sexual Assault Crisis Centre of Kingston

615-544-6424

 

Sexual Assault Support for Women of Stormont, Dundas, Glengarry and Akwesasne

613-932-1603
613-932-1705 (French)

 

Sexual Assault Survivors Centre Sarnia-Lambton

519-337-3320

 

Sudbury Sexual Assault Crisis Centre

705-675-1323

 

Timmins & Area Women in Crisis

705-268-8380

 

Women’s House of Bruce and Grey (Owen Sound-Walkerton-Durham area)

1-866-578-5566

 

Women’s Support Network, York Region

 

905-895-7313

 

 

Alberta

Calgary Communities against Sexual Abuse

 

403-237-5888
1-877-2375888

 

 

Sexual Assault Centre of Edmonton

 

780-423-4121 780-420-1482 (TTY)

 

 

British Columbia

VancouverRape Relief and Women’s Shelter

 

604-872-8212 604-877-0958 (TTY)

 

Women’s Sexual Assault Centre, Victoria

250-383-3232

 

Quebec

Centre Pour les Victimes d’Agression Sexuelle (Montreal)

514-934-4504

 

Centre de Prevention et d’Intervention Pour les Victimes D’Agression Sexuelle(Laval)

450-669-9053

 

Manitoba

Klinic Community Health Centre Sexual Assault

204-786-8631

 

Crisis Line (Winnipeg)

1-888-292-7565 204-784-4097 (TTY)

 

New Brunswick

Fredericton Sexual Assault Centre

506-454-0460

 

Newfoundland

Newfoundland Sexual Assault Crisis Centre (St. John’s)

709-726-1411
1-800-726-2743

 

Northwest Territories

Help Line (general)

1-800-661-0844

 

Allison McAteer House (shelter for women and children fleeing violence)

867-873-8257

 

Nova Scotia

Avalon Centre for Sexual Assault Victims (Halifax)

902-425-0122

 

Nunavut

Community Wellness Centre Crisis Shelter (Cambridge Bay)

867-983-2129 or
867-983-2133

 

Prince Edward Island

PEI Rape/Sexual Assault Crisis Centre (Charlottetown)

902-566-8999 1-800-289-5656

 

Saskatchewan

Regina Women's Community Centre and Sexual Assault Line

306-352-0434

 

Saskatoon Sexual Assault & Information Centre

306-244-2224

 

Yukon

Victim Services & Family Violence Prevention Unit (Whitehorse)

1-800-661-0408

 

 

SEX TRADE WORKERS

Program

Phone Number

Description

Hooked-Up and Gateway programs, Elizabeth Fry Society

613-237-7427 ext. 117

Program for women involved in the sex trade – peer support, information, peer support, crisis line, supper club – also have other programs for women involved with the criminal justice system

Sex Trade Outreach Mobile, Minwaashin Lodge

613-265-3606

Information and referral, crisis intervention, provision of basic supplies and transportation to support facilities for First Nation, Inuit and Métis women involved in the sex trade

 

MEN

Program

Phone Number

Description

Men’s Project

1-877-677-6532 613-230-6179 (local)

Counselling support for male survivors of recent or childhood sexual and physical abuse (sliding scale fee for some programs, others are free)

New Directions (through Catholic Family Services)

613-233-8478

Group programs for men who have acted abusively towards their partners (accept voluntary and involuntary clients), English and French

Note: Can refer as well to the Ottawa Distress Centre. The Centre for Treatment of Sexual Abuse and Childhood Trauma listed in the Sexual Assault Centres/Support section also works with male survivors

 

ABORIGINAL SERVICES

Program

Phone Number

Description

Minwaashin Lodge

613-741-5590
613-789-1141 (Crisis)

Support services/counselling for Aboriginal women and children – sexual abuse, addictions, stress & coping, employment support, sex trade outeach – offer individual and group support

Wabano Centre for Aboriginal Health

613-748-0657

Culturally sensitive health services including HIV and needle exchange, community and child/youth services, homeless and mental health/addictions outreach

Oshki Kizis Health Lodge (through Minwaashin Lodge)

613-789-1141

Shelter for women and children

Tungasuvingat Inuit, Inuit Community Centre

613-563-3546

A range of services including Inuit healing programs

The Metis Nation of Ontario

613-798-1488 1-800-263-4889

Aboriginal healing and wellness program

Odawa Native Friendship Centre

613-722-3811

Includes healing and wellness program, family support, childcare, and home-care for the elderly

 

IMMIGRANT, REFUGEE AND VISIBLE MINORITY SERVICES

Program

Phone Number

Description

Immigrant Women’s Services

613-729-3145
613-729-1393 (24-hour language interpretation)

Counselling, information, referrals, interpretation services

Lebanese and Arab Social Services Agency of Ottawa-Carleton

613-236-0003
613-236-3111

Translation/interpretation, escort and referrals to health and social services, support to newcomers

Ottawa Chinese Community Services

613-235-1032 (admin)
613-232-2365 (counselling)

Crisis counselling, translation/interpretation, health, social, housing services

Ottawa Community Immigrant Services Organisation

613-725-2020 Downtown, 613-741-1368 East,
613-249-9642 South

Counselling, settlement program, women's support groups

Catholic Immigration Centre

613-232-9634

Housing, financial advice, seniors’ and youth programs, support with recognition of credentials, counselling and crisis intervention

Jewish Family Services of Ottawa

613-722-2225

Counselling, women's program, youth programs, senior services

Somali Centre for Family Services

613-526-2075

Crisis counselling, translation/interpretation, health, social, housing services

Vietnamese-Canadian Centre

613-320-8282

Legal, housing and employment services

Cultural Interpretation Services for Our Community

613-237-0502 (Day),
613-261-7834 (Evening)

24-hour interpretation services

YMCA/YWCA Newcomer Information Centre

613-238-5462

Information, referrals, computer resource centre

CHILDREN/YOUTH

Program

Phone Number

Description

Children’s Aid Society

613-747-7800

24-hour line, call to report suspected cases of child abuse

Counselling/Support

 

 

Kid’s Help Phone

1-800-668-6868

24 hr phone counselling (Bilingual)

Youth Services Bureau

613-729-1000
613-260-2360 (Crisis)

Services for youth age 12 and up – counselling, mental health support services, community outreach, employment, housing, etc.

Catholic Family Services

613-233-8478

French only. Counselling for children ages 5-16 who have witnessed violence against their mother

The Sacred Child Program, Minwaashin Lodge

613-741-5590 x234

Services for Aboriginal children age 0-6

Violence Against Women Eastern Ottawa Resource Centre

613-741-6025

Group counselling for children who have witnessed violence as well as emergency transportation

Family Service a la Famille Ottawa

613-725-3601

Individual and group counselling for children ages 6-12 who have witnessed violence against their mother; supervised access visits for children and non-custodial parents

Child Witnesses of Domestic Violence, National Capital Region YMCA-YWCA

613-237-1320 ext 5003

Individual and group play/art therapy for children ages 3-6 who have witnessed violence

Regional Sexual Assault Program, CHEO

613-737-7600 ext. 2360

Counselling for children/youth who have been sexually abused for ages 18 and below

Centre Psycho-Social pour Enfants et Familles

613-789-2240

French only programs for children and youth who have experienced trauma.

Mental Health and Addictions

 

 

Dave Smith Centre

613-594-8333

Substance abuse program for ages 13-18

Crossroads Children’s Centre

613-723-1623

Programs for children 12 and under who have a variety of behavioural and emotional problems

Medical

Regional Sexual Assault Program, CHEO

613-737-7600 ext. 2939 (Emergency)

Medical attention for youth 16 and under who have been sexually assaulted. Also will perform Rape Kit.

Shelters and Drop-Ins

 

 

Evelyn Horn Emergency and Transitional Housing for Young Women, YSB

613-761-2771

Shelter for young women aged 12-21. Half the beds are reserved for emergency shelter, and the other half for transitional housing, where young women can remain for up to one year. Other support services (ex. counselling)

St. Mary’s Home, Maternity Home

613-749-2491

Residence for pregnant teens and young single mothers. Support services available

Operation Go Home

613-230-4663,
1-800-668-4665

Drop-in for ages 16-25. Practical assistance (e.g. food, clothing) and referrals. Will provide free bus tickets for youth 16-19 wanting to return home (i.e. to somewhere outside Ottawa): 179 Murray St. Employment and housing support; education centre

YSB (Youth Services Bureau) Drop-In

613-260-2360 (Crisis Line)
613-729-1000

Drop-in centre for ages 12-21. Practical assistance and referrals: 147 Besserer St.

 

LGBTTQQA

Program

Phone Number

Description

Pink Triangle Services

613-563-4818

Peer support, educational, health and social services

GLBTTQ Youth Mental Health Counselling, Centretown Community Health Centre

613-233-4443

Outreach, support, and counselling for youth aged 12-25.

Around the Rainbow

613-725-3601 ext. 126

Resources and support for LGBTTQQA families.

Two Spirit Program, Minwaashin Lodge

613-741-5590 ext. 260

Support groups and referral for LGBTTQQA Aboriginal women.

Capital City Pride

613-252-7174  info@capitalpride.ca

Organises various social/visibility events, organises some peer support events

 

SPIRITUALITY

Program

Phone Number

Description

Home-Based Spiritual Care

613-422-3376

Non-denominational/multi-faith organisation. Provides home support for people who are housebound and are dealing with issues of loneliness, illness, or are elderly.

Christian Counselling Ottawa

613-729-8454

Christian counselling available in French, English and Spanish. Sliding scale fee.