ORCC Policies

Privacy and Confidentiality

Policy
The Centre will respect the rights of donors to privacy and confidentiality.

The ORCC will follow all relevant Canada Revenue Agency (CRA) and PIPEDA (Personal Information Protection & Electronics Document Act) guidelines concerning donor confidentiality and privacy.

The ORCC will adhere to the principles outlined in Imagine Canada’s “Ethical Code” (www.imaginecanada.ca/ethicalcode) in its fundraising activities and dealings with current and potential donors.

Procedure
The Centre will not sell, trade, or share any donor information to other organizations or individuals.

All personal information collected by the ORCC (e.g. order placements, survey responses) will only be used for the purposes for which it is intended.

Information about gifts will be handled with respect and with confidentiality.

The ORCC will only publicly acknowledge a donor with the consent of the donor. A donor must provide a written request for any change to be made concerning their anonymity.

All donor information will be kept securely by the ORCC. 

No financial transaction data (e.g. credit card) will be stored on servers.

The ORCC will only use third party payment agencies that meet or exceed standards of data security and privacy regulation (i.e. PCI SSC data security standards).

Donor Complaints

Policy
A donor who feels the ORCC is contravening its privacy policies, or Imagine Canada’s “Ethical Code” can issue a formal complaint with the ORCC.

Procedure

Complaints should be made in writing, whenever possible, to the Executive Director at orcc@orcc.net or Ottawa Rape Crisis Centre, P.O. Box 20206, Ottawa, ON K1N 9P4.

Complaints can be made anonymously.

The Executive Director will follow up on all complaints in a timely fashion. In the case of non-anonymous complaints, the Executive Director will communicate the outcome of her follow-up with the complainant.

Refund policy

If you are unsatisfied with your product or should you wish to receive a refund on your purchase please send us an email (orcc@orcc.net) or call us (613-562-2334) to arrange refund with proof of purchase.