ORCC SERVICES
Program |
Phone Number |
Description |
|---|---|---|
Long-term Counselling & Support Groups |
613-562-2334 ext. 30 |
Women can call the business line during office hours |
Crisis Counselling |
613-562-2333 |
Women who need immediate, short-term counselling, call during office hours to book appointments |
Public Education |
613-562-2334 ext. 31 |
To request information or a guest speaker, etc. |
|
Youth get support and information. |
GENERAL RESOURCES
Program |
Phone Number |
Description |
|---|---|---|
613-238-3311 |
24-hour general crisis intervention line including suicide intervention, referrals, etc. English only |
|
613-741-6433 (Ottawa) |
24-hour francophone crisis line serving all ages |
|
Emergency Taxi |
311 (can only authorize taxis after hours) |
Recipients of ODSP and OW can receive free transportation to and from the hospital. During business hours they must contact their personal case worker, after hours they go through the City of Ottawa 311 number. |
Community Information Centre of Ottawa |
211 |
Information and referrals for social, health,community and governmental services in Ottawa |
Online resource |
Resources, news, events across the country – all for women |
|
613-248-3605 |
Information and referral for childcare options in Ottawa via phone or in-person |
|
Ontario Works |
613-560-6000 (general inquiries, and to apply) |
Social assistance |
COMMUNITY HEALTH CENTRES
(All offer integrated health and social services – including anonymous HIV testing)
Program |
Phone Number |
|---|---|
613-722-4000 |
|
613-233-4443 |
|
613-820-4922 |
|
613-789-1500 |
|
613-238-8210 |
|
613-737-5115 |
COMMUNITY RESOURCE/SERVICE CENTRES
(Offer community and social services including counselling, information and referrals)
Program |
Phone Number |
|---|---|
613-830-4357 |
|
613-741-6025 |
|
613 247-1600 |
|
613-789-3930 |
|
613-745-0073 |
|
613-596-5626 |
|
613-744-2892 |
|
613-591-3686 |
HOSPITALS
Program |
Phone Number |
Description |
|---|---|---|
Children's Hospital of Eastern Ontario (CHEO) Sexual Abuse Program |
613-737-2328 |
24-hour services for children and youth under the age of 16, who were recently sexually assaulted: Rape Kit; legal info; crisis counselling; medical attention, etc |
Civic Hospital: Sexual Assault and Partner Abuse Care Program (SAPACP) |
613-761-4366 |
24-hour services for men and women, 16+ who were recently sexually assaulted: Rape Kit; legal info; crisis counselling; medical attention, etc. Advise caller to call before going. |
LAW & LEGAL INFORMATION
Program |
Phone Number |
Description |
|---|---|---|
Ottawa Police, Sexual Assault/Child Abuse Unit |
613-236-1222 ext. 5944 |
For reporting sexual assault and child abuse |
Ottawa Police, Elder Abuse Unit |
613-236-1222, ext. 5650 |
For reporting and information on elder abuse |
Ottawa Police, Victim Crisis Unit |
613-236-1222 ext. 5822 |
Crisis counselling and referral service for victims of crime and violence |
Victim/Witness Assistance Program |
613-239-0451 |
Information and support surrounding court process. |
613-238-2762 |
Support, court accompaniment, practical assistance, referrals and advocacy. |
|
1-800-372-7463 |
For women who want to initiate claims formonetary compensation regarding violence that has occurred in Ontario. No criminal charges necessary. Lawyer not required. |
|
613-237-7427 |
Services and support for women and youth {female) in conflict with the law or incarcerated; serves low-income women |
|
613-695 –3144 |
Information and support groups, Educational seminars (topics such as lawyers, childcare, safety, etc. |
|
|
Free online resource offering Canadian legal information |
|
Low-Income Legal Clinics (Free services to those who qualify |
||
U of O Community Legal Clinic |
613-562-5600 |
Free legal information for low-income women and those who have experienced violence (and culturally specific services for Aboriginal Peoples); advice in criminal law. |
613-238-7931 |
Must submit application to determine if eligible. |
|
Community Legal Services |
613-241-7008 |
Serves residents of downtown and east Ottawa. NOT criminal law. |
South Ottawa Community Legal Service of Ottawa |
613-733-0140 |
Serves residents of Ottawa south |
West End Legal Service of Ottawa |
613-596-1641 |
Serves residents of west Ottawa. |
Clinique Juridique Francophone |
613-744-2892 |
Francophone only. Serves residents of Vanier and Orleans |
HIV/AIDS/SEXUAL HEALTH
Program |
Phone Number |
Description |
|---|---|---|
AIDS & Sexual Health Information Line |
613-563-2437 |
Information on HIV/AIDS, STI testing, birth control, etc. |
Sexual Health Centre |
613-234-4641 |
Free, confidential sexual health services for teens and adults including STI testing/treatment, birth control, anonymous HIV testing, condoms, pap tests, etc. Walk-in’s and appointments available |
613-226-3234 |
Information and referral around sexual health issues, includes pregnancy options counselling, free condoms, etc. |
|
Oasis (Sandy Hill Community Centre) |
613-569-3488 |
Drop-in support and services for women struggling with addictions, mental health issues, or homelessness who have or are concerned with HIV/AIDS or Hepatitis C: Women’s Clinic Wednesdays 3-7 pm |
613-567-3360 |
Abortion services, pregnancy and pre/post abortion counselling. No permission or doctor’s referral needed. Covered by OHIP. |
|
613-238-5014 |
Individual and group support, drop-in services, legal services for men and women with HIV/AIDS. Supports specific to African-Caribbean, Aboriginal, youth, and GLBTTQ populations. |
|
The Source, Ste. Anne Medical Centre |
613-789-1552 |
Bilingual support services for parents and children with HIV/AIDS (ex. family counselling, transportation, babysitting). |
PHYSICAL & MENTAL HEALTH
Program |
Phone Number |
Description |
|
|---|---|---|---|
Ontario Poison Centre |
613-737-1100 (Ottawa) |
In the event that a woman overdoses on medication |
|
Mental Health Services |
|
||
(online resource) |
Lists all available mental health resources in Ottawa, including a calendar of events and workshops |
||
613-729-6761 |
Information and referrals, support groups and drop-in classes, community presentations |
||
Mental Health Crisis Line |
613-722-6914 |
24-hour crisis line for people with mental health issues |
|
613-722-6914 (must go through Mental Health Crisis \ Line to access Mobile Crisis Unit) |
Direct intervention for people ages 16 and older who are experiencing a mental health crisis. Also provide support to family members. | ||
613-737-779 |
Community support services, housing outreach, community treatment order plans, public education |
||
613-722-6521 |
In/out patient services, many programs related to specific Mental Health disorders |
||
Please also refer to the community health centres/community resource centres – most have mental health programs |
|||
Addiction Services |
|||
1-800-565-8603 |
Information and referral service. Website includes information on every drug and alcohol treatment program in Ontario |
||
613-563-0363 |
Day programs for women (gambling and substance use, sexual abuse). Includes early childhood development program for women’s children. |
||
613-730-7319 |
Residential treatment centre for women with addictions |
||
613-233-0350 |
Residential treatment centre for women with addictions |
||
613-741-2523 |
Francophone residential treatment centre or women, men and youth with addictions |
||
613-724-4881 |
Day program, counselling and groups for men, women and youth (gambling and substance use). Also provide support to families |
||
Ontario Problem Gambling Helpline |
1-888-230-3505 |
Information and referral for problem gambling services |
|
Eating Disorders Services |
|||
613-241-3428 |
Information, support groups, workshops for people with eating disorders and their support persons |
||
Regional Centre for the Treatment of Eating Disorders, General Hospital |
613-737-8042 |
In/out patient services, assessments |
|
613-820-5669 |
Self-help support groups, follows 12-step program principles of Alcoholics Anonymous |
||
DISABILITY SERVICES
Program |
Phone Number |
Description |
|---|---|---|
613-238-1209 |
Drop-in and social programs for peoplw with psychiatric challenges |
|
613-761-9522 |
Matches volunteers one-on-one with people with disabilities, provides support and advocacy |
|
613-236-2558 |
Support, peer support, information, referrals, empowerment, funding for attendants, and youth support |
|
613-724-5886 |
Support, information, referrals, equipment exchange program, supportive housing and short-term respite |
DROP-INS & SHELTERS
Program |
Phone Number |
Description |
|---|---|---|
613-563-4532 |
Advocacy and information regarding tenant issues, support with housing emergencies, evictions, locating housing |
|
613-594-2843 |
Drop-in for women and their children, practical support and advocacy: 154 Somerset W. at Elgin |
|
613-231-6722 |
Drop-in for women and their children, practical support, advocacy, meals: 151 Laurier Ave. E. at Cumberland |
|
613-237-4669 |
Shelter and programs for homeless women ages 18 or older |
|
Day Break Housing |
613-236-8070 x221 |
Main purpose is to provide affordable long-term housing with minimal support for men and women aged 18-60. |
PHYSICAL/PARTNER ABUSE SUPPORT/COUNSELLING
Program |
Phone Number |
Description |
|---|---|---|
Support/Counselling Services |
||
613-725-3601 |
Individual and group counselling, also have a mothers’ and children’s group as well as non-violence related counselling, groups and education |
|
1-866-863-0511 (English) |
24-hour crisis line, available in 154 languages, information and referrals |
|
613-233-8478 |
Individual, couples and group counselling for women survivors of violence or sexual abuse, services for children and youth |
|
613-729-3145 |
Individual and group counselling, nformation and referrals, crisis intervention for women fleeing abuse,housing and employment support, in a culturally sensitive manner |
|
VAW Program, Pinecrest-Queensway CHC |
613-820-4922 |
Individual and group counselling for women and children |
Fem-Aide |
1-877-336-2433 |
Support line for Francophone women across Ontario dealing with physical and sexual assault/abuse; support, referrals and crisis intervention |
Also refer to the Community Health Centres and Community Resource Centres, many have violence against women programs |
||
Emergency Shelters for Women and Children Fleeing Violence |
||
Carling Family Shelter |
613-820-9909 |
|
Chrysalis House |
613-591-5901 |
|
613-234-5181 |
|
|
La Présence Ottawa (French) |
613-241-8297 |
|
Maison D’Amitie |
613-747-0020 |
|
613-225-3129 |
|
|
Oshki Kizis Lodge |
613-789-1141 |
For Aboriginal women and children |
613-233-3386 |
Second stage housing (longer-term) |
|
L’Autre Chez-Soi |
819-685-0006 |
In Aylmer, Quebec |
819-568-4710 |
In Gatineau, Quebec |
|
SEXUAL ASSAULT CENTRES/SUPPORT
Program |
Phone Number |
Description |
|---|---|---|
Ottawa Region |
||
613-233-8478 |
Individual and group counselling. Sliding scale fee. |
|
613-233-4929 |
Individual long-term and group counselling. Fee involved. |
|
CALACS: Centre d’aide et de lutte contre les aggressions à caractère sexuel |
613-789-9117 |
24-hour Francophone crisis line. Individual and group counselling. |
CALAS de l’Outaouais: Centre d’aide et de lutte contre les agressions sexuelles |
613-771-1773 |
Counselling, support groups and accompaniment for Francophone women in the Hull/Gatineau region. |
Fem-Aide |
1-877-336-2433 |
Support line for Francophone women across Ontario dealing with physical and sexual assault/abuse; support, referrals and crisis intervention |
613-234-2266 |
24-hour crisis line. Counselling and accompaniment, drop-in, support groups, public education. |
|
Sexual Assault Support Program, Lanark County Interval House |
613-253-8313 |
Counselling and accompaniment. |
Ontario |
||
519-354-8688 |
||
Halton Sexual Assault/ Violence Intervention Services Georgetown/Oakville |
905-875-1555 |
|
Women’s Resources of Simcoe County (Brant area) |
705-737-2008 (English) |
|
905-668-9200 |
||
Region of Peel Sexual Assault Centre (Mississauga area) |
905-273-9442 |
|
1-800-663-3060 |
||
S.O.S Femmes (French-Toronto) |
1-800-387-8603 |
|
905-525-4162 |
||
519-438-2272 |
||
Ganohkwasra Family Assault Support Services |
519-445-4324 |
|
519-253-9667 |
||
Sexual Assault Centre for Quinty (Belleville, Madoc, Picton, Trenton, Bancroft |
613-967-6000 |
|
615-544-6424 |
|
|
Sexual Assault Support for Women of Stormont, Dundas, Glengarry and Akwesasne |
613-932-1603 |
|
519-337-3320 |
|
|
Sudbury Sexual Assault Crisis Centre |
705-675-1323 |
|
Timmins & Area Women in Crisis |
705-268-8380 |
|
Women’s House of Bruce and Grey (Owen Sound-Walkerton-Durham area) |
1-866-578-5566 |
|
|
905-895-7313 |
|
|
Alberta |
||
|
403-237-5888 |
|
|
|
780-423-4121 780-420-1482 (TTY) |
|
|
British Columbia |
||
VancouverRape Relief and Women’s Shelter
|
604-872-8212 604-877-0958 (TTY) |
|
250-383-3232 |
|
|
Quebec |
||
514-934-4504 |
||
Centre de Prevention et d’Intervention Pour les Victimes D’Agression Sexuelle(Laval) |
450-669-9053 |
|
Manitoba |
||
204-786-8631 |
||
Crisis Line (Winnipeg) |
1-888-292-7565 204-784-4097 (TTY) |
|
New Brunswick |
||
506-454-0460 |
||
Newfoundland |
||
Newfoundland Sexual Assault Crisis Centre (St. John’s) |
709-726-1411 |
|
Northwest Territories |
||
Help Line (general) |
1-800-661-0844 |
|
Allison McAteer House (shelter for women and children fleeing violence) |
867-873-8257 |
|
Nova Scotia |
||
Avalon Centre for Sexual Assault Victims (Halifax) |
902-425-0122 |
|
Nunavut |
||
Community Wellness Centre Crisis Shelter (Cambridge Bay) |
867-983-2129 or |
|
Prince Edward Island |
||
PEI Rape/Sexual Assault Crisis Centre (Charlottetown) |
902-566-8999 1-800-289-5656 |
|
Saskatchewan |
||
306-352-0434 |
|
|
306-244-2224 |
|
|
Yukon |
||
Victim Services & Family Violence Prevention Unit (Whitehorse) |
1-800-661-0408 |
|
SEX TRADE WORKERS
Program |
Phone Number |
Description |
|---|---|---|
Hooked-Up and Gateway programs, Elizabeth Fry Society |
613-237-7427 ext. 117 |
Program for women involved in the sex trade – peer support, information, peer support, crisis line, supper club – also have other programs for women involved with the criminal justice system |
Sex Trade Outreach Mobile, Minwaashin Lodge |
613-265-3606 |
Information and referral, crisis intervention, provision of basic supplies and transportation to support facilities for First Nation, Inuit and Métis women involved in the sex trade |
MEN
Program |
Phone Number |
Description |
|---|---|---|
1-877-677-6532 613-230-6179 (local) |
Counselling support for male survivors of recent or childhood sexual and physical abuse (sliding scale fee for some programs, others are free) |
|
New Directions (through Catholic Family Services) |
613-233-8478 |
Group programs for men who have acted abusively towards their partners (accept voluntary and involuntary clients), English and French |
Note: Can refer as well to the Ottawa Distress Centre. The Centre for Treatment of Sexual Abuse and Childhood Trauma listed in the Sexual Assault Centres/Support section also works with male survivors |
||
ABORIGINAL SERVICES
Program |
Phone Number |
Description |
|---|---|---|
613-741-5590 |
Support services/counselling for Aboriginal women and children – sexual abuse, addictions, stress & coping, employment support, sex trade outeach – offer individual and group support |
|
613-748-0657 |
Culturally sensitive health services including HIV and needle exchange, community and child/youth services, homeless and mental health/addictions outreach |
|
Oshki Kizis Health Lodge (through Minwaashin Lodge) |
613-789-1141 |
Shelter for women and children |
613-563-3546 |
A range of services including Inuit healing programs |
|
613-798-1488 1-800-263-4889 |
Aboriginal healing and wellness program |
|
613-722-3811 |
Includes healing and wellness program, family support, childcare, and home-care for the elderly |
IMMIGRANT, REFUGEE AND VISIBLE MINORITY SERVICES
Program |
Phone Number |
Description |
|---|---|---|
613-729-3145 |
Counselling, information, referrals, interpretation services |
|
Lebanese and Arab Social Services Agency of Ottawa-Carleton |
613-236-0003 |
Translation/interpretation, escort and referrals to health and social services, support to newcomers |
613-235-1032 (admin) |
Crisis counselling, translation/interpretation, health, social, housing services |
|
613-725-2020 Downtown, 613-741-1368 East, |
Counselling, settlement program, women's support groups |
|
613-232-9634 |
Housing, financial advice, seniors’ and youth programs, support with recognition of credentials, counselling and crisis intervention |
|
Jewish Family Services of Ottawa |
613-722-2225 |
Counselling, women's program, youth programs, senior services |
Somali Centre for Family Services |
613-526-2075 |
Crisis counselling, translation/interpretation, health, social, housing services |
Vietnamese-Canadian Centre |
613-320-8282 |
Legal, housing and employment services |
Cultural Interpretation Services for Our Community |
613-237-0502 (Day), |
24-hour interpretation services |
YMCA/YWCA Newcomer Information Centre |
613-238-5462 |
Information, referrals, computer resource centre |
CHILDREN/YOUTH
Program |
Phone Number |
Description |
|---|---|---|
613-747-7800 |
24-hour line, call to report suspected cases of child abuse |
|
Counselling/Support |
|
|
Kid’s Help Phone |
1-800-668-6868 |
24 hr phone counselling (Bilingual) |
613-729-1000 |
Services for youth age 12 and up – counselling, mental health support services, community outreach, employment, housing, etc. |
|
613-233-8478 |
French only. Counselling for children ages 5-16 who have witnessed violence against their mother |
|
The Sacred Child Program, Minwaashin Lodge |
613-741-5590 x234 |
Services for Aboriginal children age 0-6 |
Violence Against Women Eastern Ottawa Resource Centre |
613-741-6025 |
Group counselling for children who have witnessed violence as well as emergency transportation |
613-725-3601 |
Individual and group counselling for children ages 6-12 who have witnessed violence against their mother; supervised access visits for children and non-custodial parents |
|
Child Witnesses of Domestic Violence, National Capital Region YMCA-YWCA |
613-237-1320 ext 5003 |
Individual and group play/art therapy for children ages 3-6 who have witnessed violence |
Regional Sexual Assault Program, CHEO |
613-737-7600 ext. 2360 |
Counselling for children/youth who have been sexually abused for ages 18 and below |
613-789-2240 |
French only programs for children and youth who have experienced trauma. |
|
Mental Health and Addictions |
|
|
613-594-8333 |
Substance abuse program for ages 13-18 |
|
613-723-1623 |
Programs for children 12 and under who have a variety of behavioural and emotional problems |
|
Medical |
||
Regional Sexual Assault Program, CHEO |
613-737-7600 ext. 2939 (Emergency) |
Medical attention for youth 16 and under who have been sexually assaulted. Also will perform Rape Kit. |
Shelters and Drop-Ins |
|
|
Evelyn Horn Emergency and Transitional Housing for Young Women, YSB |
613-761-2771 |
Shelter for young women aged 12-21. Half the beds are reserved for emergency shelter, and the other half for transitional housing, where young women can remain for up to one year. Other support services (ex. counselling) |
St. Mary’s Home, Maternity Home |
613-749-2491 |
Residence for pregnant teens and young single mothers. Support services available |
613-230-4663, |
Drop-in for ages 16-25. Practical assistance (e.g. food, clothing) and referrals. Will provide free bus tickets for youth 16-19 wanting to return home (i.e. to somewhere outside Ottawa): 179 Murray St. Employment and housing support; education centre |
|
YSB (Youth Services Bureau) Drop-In |
613-260-2360 (Crisis Line) |
Drop-in centre for ages 12-21. Practical assistance and referrals: 147 Besserer St. |
LGBTTQQA
Program |
Phone Number |
Description |
|---|---|---|
613-563-4818 |
Peer support, educational, health and social services |
|
GLBTTQ Youth Mental Health Counselling, Centretown Community Health Centre |
613-233-4443 |
Outreach, support, and counselling for youth aged 12-25. |
613-725-3601 ext. 126 |
Resources and support for LGBTTQQA families. |
|
Two Spirit Program, Minwaashin Lodge |
613-741-5590 ext. 260 |
Support groups and referral for LGBTTQQA Aboriginal women. |
613-252-7174 info@capitalpride.ca |
Organises various social/visibility events, organises some peer support events |
SPIRITUALITY
Program |
Phone Number |
Description |
|---|---|---|
613-422-3376 |
Non-denominational/multi-faith organisation. Provides home support for people who are housebound and are dealing with issues of loneliness, illness, or are elderly. |
|
613-729-8454 |
Christian counselling available in French, English and Spanish. Sliding scale fee. |
-
Public Education Volunteer (fall-dates TBA)
Crisis line training:
Fall Sep 6 - Nov 8 (Now full) -
Healing Ourselves: A stage One group for sexual assault survivors
Sept. to Dec 2011